Refund and Returns Policy
Last updated: 2026. Hamna's Collection customer protection terms.
Overview & 15-Day Policy Window
Our refund and returns policy lasts 15 days from the date your package is delivered. If 15 days have passed since your delivery, we cannot offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, sealed, and in the same original condition that you received it. It must also remain in the original packaging with safety seals intact.
Due to hygiene and sanitary regulations in Pakistan, opened personal cosmetic items, unsealed skincare products, and certain personal care goods cannot be returned once opened unless proven damaged or defective upon arrival.
Damaged or Incorrect Items
If your parcel arrives damaged or with incorrect products, please send unboxing photos or videos to our WhatsApp support at +92 336 1203944 within 48 hours. We will arrange a free exchange or immediate refund.
Refund Method
Once your returned item is inspected at our Bolton Market, Karachi facility, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via Bank Transfer, EasyPaisa, or JazzCash within 3 to 5 business days.